Training LeaderAPPLIED
TypeOnsite Course
Start Date: Decided upon seats completion
Duration42 hr

Booking Process:

PriceL.E 3800
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n today’s business context TQM might be no longer seen as an optional qualification of a well progressing employee, but rather a fundamental.  Some institutes might claim that TQM is primarily a change management program that aims at cultural transformation.

For an employee that might be viewing their own organization as the safe place they’re willing to stay in until retirement, they have to be ready for the day of the big transformation.  For employees that are viewing the Market as their close future, they have to be able to introduce big transformation!

You see, in any case TQM is not luxury.  You might be impressed when you know that some vacancies will not be occupied if candidates do not, not only know about, but also have the ability to practice TQM.  It’s clearly a matter of future; make it or accept it!


1. Quality Basics                                            17hr

  • What is Quality
  • Hierarchy of Quality concepts
  • PDCA
  • Service Quality
  • Effectiveness vs. Efficiency
  • 7 wastes
  • TQM principles

2. Process Performance Excellence              25hr

  • 5 Ss
  • Go Gemba
  • OEE
  • VSM
  • Check sheet
  • Brainstorming
  • Affinity diagram
  • Pareto
  • Cause-Effect diagram
  • Root Cause Analysis
  • Histogram
  • Control charts
  • Scatter diagram


  1. Book your seat now
  2. Our Training Coordinator will contact you to confirm and complete your booking
  3. The training starts on time